Proclimber Arb Ltd

Terms & Conditions

V2 August 2020
  1. To reserve a place on an event (training or assessment) you must pay for it in full, or have any funding confirmed, a minimum of two weeks before the start date of the event. If a place is booked within 2 weeks of the start date then payment will be taken, or funding will be applied for, immediately. Failure to do so will mean that your place has not been reserved for you and may be offered to another customer. Payment can be made via online banking; details for making payments are provided on all invoices.

  2. If a customer is unable to attend an event after payment or funding has been approved, and has given prior notice, the booking may only be postponed to a future date if circumstances are exceptional or enough prior notice is given.

  3. If a customer cancels their place without prior notice within 4 weeks of the event
    then a cancellation charge of 50% of the price of the event will apply. If cancelling within 2 week, then a cancellation charge of 100% of the price of the event will apply. These cancellation fees will apply even when the customer has obtained funding for their place.

  4. If a customer has a complaint: full details of our grievance, complaints and appeals procedures are available on the Proclimber Arb Ltd website or upon request.

  5. Proclimber Arb Ltd, or its representative, will remove any attendee from an event immediately if it is deemed to have good reason, e.g. if he/she is under the influence of alcohol/drugs, behaves inappropriately/disruptively or otherwise wilfully fails to comply with Health & Safety guidelines.

  6. In the event of bad weather, staff illness or any other unavoidable disruption beyond our reasonable control, Proclimber Arb Ltd may have to postpone an event or parts thereof at short notice. This will only happen in the most extreme circumstances and we apologise in advance for any inconvenience caused on such occasions. We will make arrangements to reorganise the course which you will be informed of as soon as we can.

  7. It is each attendee’s responsibility at all times to ensure that he/she is aware of and complies with the Health & Safety at Work Regulations as they are currently enforced.

  8. Proclimber Arb Ltd operates an equality & diversity policy and whenever possible will organise events so that assessment and/or training is accessible as appropriate. Customers can access a copy of the equality & diversity policies from the Proclimber Arb Ltd upon request.

  9. In order that we can provide the best service possible to all our clients, any attendee preparing to attend an event with us should ensure that he/she has read fully all correspondence, and ensures that they bring any equipment, subsistence, personal identifier, etc, as appropriate, i.e.:
    1. Relevant information (e.g. digital ID photographs, previous certificates etc.)
    2. Equipment (e.g. PPE, chainsaws, felling aids, maintenance tool kits, climbing kit with a current LOLER certificate etc.),
    3. Waterproof clothing, packed lunches, drinks etc. are brought by attendees everyday.

  10. If an attendee has a problem providing any of the requested equipment or information excluding Personal Protective Equipment, please contact Proclimber Arb Ltd prior to the event to discuss equipment hire, which is available at a reasonable extra cost.

  11. In accordance with the GDPR, Personal Data is any information that identifies an attendee, this includes name, address, date of birth, ID photograph, business details, etc. Proclimber Arb Ltd will record attendee personal data for the sole purpose of pre & post administration of the event booked on to. As a training provider, Proclimber Arb Ltd is the data controller for any information provided when registering an attendee with City & Guilds NPTC. Information may also be shared with funding bodies, such as Farming Connect, Focus on Forestry First Ltd or React, but only if the attendee is being provided funding by such bodies. We will never pass personal data on to third parties for marketing purposes. Attendees have the right to request a copy of the personal information we hold about them, for which we may charge a small fee, and to correct any inaccuracies in their data.

  12. Proclimber Arb Ltd cannot accept responsibility for the actions of any other person resulting for their reading of course materials or their interpretation of the course content. Neither can we accept responsibility for any loss incurred as a result of a person relying on course content, consultants or course materials, etc.

  13. Customers shall be deemed to accept the above Conditions on booking a training/assessment place with Proclimber Arb Ltd. None of the above Terms and Conditions of Trading shall be deemed to be waived or modified unless expressly agreed by us in writing.
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